An employee always answers “yes” to their manager.
Is it agreement, deference to authority, or simply difficulty expressing disagreement?
Mosaïca training
Cultural intelligence
Understand cultural differences in order to communicate, collaborate and act better in diverse teams.
- Durations
- 4 h·8 h·16 h
- Formats
- In person·Online
- Delivery
- In-house·Public session
Why this training exists
When the same behaviours do not mean the same thing
A workplace situation can change completely depending on how each person reads it.
I see→ I interpret→ I question my interpretation
Direct feedback creates discomfort.
Is this a personality issue or a difference in ways of communicating?
A colleague says very little in meetings.
Lack of engagement, caution, deference to the group, or another way of taking part?
Two people interpret the same instruction differently.
The problem sometimes lies less in the words than in the reference points used to understand them.
Cultural intelligence makes it possible to step back before interpreting, judging or acting.
Objectives
What you will be able to do
By the end of the training, the participant will be able to:
- Recognize the influence of cultural reference points in a workplace situation.
- Step back before interpreting a behaviour or a reaction.
- Distinguish several possible readings of the same situation.
- Adapt your communication and your behaviour to the context.
- Use the four dimensions of cultural intelligence in concrete work situations.
Program
- Understand cultural intelligence.Cultural reference points, interpretations and workplace situations.
- Explore the four dimensions.Metacognitive, cognitive, motivational and behavioural.
- Read intercultural situations.Identify several possible interpretations before concluding.
- Adapt your communication and your behaviour.Test strategies suited to different workplace situations.
- Move to action.Self-assessment, exercises, role-plays and paths for applying this at work.
The 4 dimensions of cultural intelligence
It does not rest on a single skill: it draws on four complementary capabilities.
Cultural intelligence
4 capabilities that reinforce one another.
Metacognitive
Step back from your own cultural reading.
Observe your interpretations, check your reference points and adjust your understanding before acting.
Cognitive
Understand the reference points that shape behaviour.
Build your knowledge of the values, norms, practices and ways of operating in different cultural contexts.
Motivational
Sustain your engagement in an intercultural situation.
Sustain the interest, confidence and energy needed to interact when the usual reference points no longer work.
Behavioural
Concretely adapt the way you act.
Adjust your verbal and non-verbal communication and your behaviour to the situation.
Included
The training includes a cultural intelligence self-assessment allowing participants to reflect on their four dimensions.
The four-dimension model comes from the work of P. C. Earley, S. Ang and L. Van Dyne, Cultural Intelligence (2003) and Harvard Business Review (2004).
Depth
Choose the depth
The same subject. Three levels of depth, depending on your need.
4 h
Understand
Discover the main mechanisms of cultural intelligence, recognize differences in reading and acquire a first set of reflexes for adapting.
- Fundamentals
- Workplace situations
- The 4 dimensions
- First tools for adapting
Ideal for raising a team's awareness or introducing the subject.
8 h
Practise
Go deeper into the four dimensions and work from workplace situations, exercises and role-plays.
- Content of the 4 h
- Self-assessment
- Practical cases and exercises
- Role-plays
Ideal for managers, HR professionals and diverse teams.
16 h
Go deeper and transfer
Build more advanced mastery and work directly from the real situations the organization encounters.
- Content of the 8 h
- In-depth analysis
- Intensive practice
- Application to the organizational context
Ideal for people who regularly face complex intercultural issues.
Understand→ Practise→ Go deeper
The teaching approach
Training you practise
Cultural intelligence is not learned only by explaining it. It develops through use.
- Observe
Read a situation before concluding.
- Understand
Identify the reference points and possible interpretations.
- Question yourself
Step back from your own reading.
- Test
Try another way of communicating or acting.
- Adjust
Turn what you learn into reflexes you can use at work.
CQS self-assessment
Real situations
Guided discussions
Exercises
Role-plays
Usable tools
The training can be adapted to the realities, teams and situations found in your organization.
Plan
Plan the training
For your organization
Training adapted to your context
Your teams, your realities and the situations you encounter are the raw material of the training.
- Durations
- 4 h · 8 h · 16 h
- Formats
- In person · Online
- Adaptation
- To the organization's context
Public session
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Expertise: cultural intelligence
Training: inclusive leadership
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